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Refund Policy

Items can be returned within 30 days of delivery. If 30 days have gone by since you received your item, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please feel free to contact us at contact@crescentt.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@crescentt.com and we will advise you on the next steps.

Shipping a Return
To return your product, please email contact@crescentt.com for the necessary steps.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

At this time, we are not able to guarantee being able to cover return shipping costs. We are very sorry for the inconvenience.

In cases of Exchanges, depending on where you live, the time it may take for your exchanged product to reach you may vary.

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