Frequently Asked Questions (FAQs) - Crescentt

About Crescentt

What is Crescentt?

Crescentt is a luxury lifestyle brand dedicated to high-quality loungewear, shapewear, and bathrobes for women who value comfort and style. We focus on using premium, eco-friendly fabrics like organic bamboo, mulberry silk, and Turkish cotton.

Where is Crescentt based?

We are based in Canada & the US and ship to customers in the US, Canada, Europe, and other select locations.

What makes Crescentt different from other brands?

Crescentt prioritizes luxury, sustainability, and comfort. Our products are crafted with OEKO-TEX certified fabrics, ensuring they are free from harmful chemicals. We also focus on flattering and practical designs for busy women, making our pieces both stylish and functional.

Shopping & Orders

Where can I buy Crescentt products?

You can shop Crescentt products directly on our official website or through our Amazon store in Canada, the US, and Europe.

Do you offer discounts for first-time customers?

Yes! New customers can claim a $50 credit toward their first purchase by signing up on our landing page.

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods at checkout.

Shipping & Delivery

Where do you ship?

We ship to the US, Canada, Europe, and Australia. If your country isn’t listed, feel free to contact us.

How long does shipping take?

  • US & Canada: 5-10 business days

  • Europe: 7-14 business days

  • Australia: 10-15 business days

Do you offer free shipping?

Yes! We offer free shipping on orders over $55.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery if the item is unworn, unwashed, and in its original packaging.

How do I start a return or exchange?

Simply contact our customer support team at support@crescentt.com with your order number to start the process.

Products & Materials

What fabrics do you use?

We use only premium, sustainable fabrics, including:

  • Organic Bamboo: Ultra-soft, breathable, and perfect for sensitive skin.

  • Mulberry Silk: 100% pure, washable silk for ultimate luxury.

  • Turkish Cotton: Used in our upcoming men’s bathrobe collection.

Are Crescentt fabrics safe for sensitive skin?

Yes! Our OEKO-TEX certified bamboo fabric is tested against 1000 harmful chemicals, making it safe even for babies. Our manufacturing process is clean, vetted & inspected thoroughly for safety.

Do your silk pajamas shrink?

No, our washable silk pajamas maintain their quality and fit when washed according to instructions.

Wholesale & Partnerships

Can I buy Crescentt products in bulk for wholesale?

Yes! We offer wholesale partnerships for boutiques, hotels, and department stores. Contact wholesale@crescentt.com for details.

Are Crescentt products sold in retail stores?

We are currently expanding into luxury retailers like Macy’s and Nordstrom. Stay tuned for updates!

Contact Us

How can I reach Crescentt customer support?

You can contact us via email at support@crescentt.com or through our contact page.

Need more help? Feel free to reach out, and don’t forget to follow us on Instagram (@crescentt) for updates, styling tips, and exclusive offers!