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Once your order is placed, you'll receive an order confirmation email immediately. This confirms that your order has been received and is being prepared for shipment.
Processing Time: 1–3 Business Days
We dispatch orders daily from our warehouse to ensure prompt delivery. During periods of high demand, some items may sell out quickly, so we recommend ordering early.
Canada & United States: 2–6 Business Days
International: 6–18 Business Days (depending on destination)
Please note that delivery estimates are not guaranteed and may vary due to carrier delays or customs processing.
FREE Shipping on orders over US$139 (United States, Canada & International)
Orders below the free shipping threshold will have shipping rates automatically calculated at checkout based on destination and shipping method selected.
Good news! 🇺🇸
Orders shipped to the United States are not subject to import duties or customs fees.
The price you see at checkout is the price you pay—no surprise charges upon delivery.
Orders shipped within Canada are delivered with no customs duties or import fees.
Orders shipped outside Canada and the United States may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges:
If you're unsure whether duties may apply, we recommend contacting your local customs office before placing your order.
If an international shipment (outside of the United States & Canada) is refused due to unpaid customs duties or taxes and is returned to us:
Please be aware that in many cases cross-border shipments are disposed of by the shipping carrier and non-returnable, in which case a refund may not be possible.
Changed your mind?
Orders may be cancelled within 24 hours of purchase.
After this period, your order may already be in processing and we may be unable to cancel it.
To request a cancellation, please email:
within the 24-hour cancellation window.
We want you to love your purchase.
If you're not completely satisfied, eligible items may be returned within 45 days of delivery.
To initiate a return, simply email:
and we'll provide step-by-step instructions.
For hygiene reasons, shapewear, makeup, and other designated personal-use items are final sale.
Finding the perfect fit should be easy.
If your item doesn't fit quite right, we'll gladly provide one complimentary size exchange within 45 days of delivery.
Simply email:
with your order number, and we'll guide you through the exchange process.
Please note:
Once your returned item has been received and inspected, you'll receive an email confirming the status of your return.
Approved refunds will be issued to your original payment method within a few business days.
Please note that processing times vary between banks and credit card providers.
If you haven't received your refund after several business days, we recommend checking with your financial institution before contacting us.
For any questions, our team is always happy to help at:
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